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General Question About Importing Music

Time:November 30
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Ok this is the scenario..
All of my music is saved in one folder.. Recently added files do not appear in iTunes library..
If in iTunes i select File>Add Folder and add my music folder, it is still not adding all my music from that folder and is also creating duplicates.
Am I the only one with this issue or can someone shed some light on any preferences I need to change, etc?
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Just got off the phone with Apple support, still confused about how duplicates are created.. The rep informed me that it had nothing to do with iTunes, and a duplicate would only be created if there was an actual duplicate of the song on my computer.. which there isn't..
I just deleted my entire library, edit> selectall> rightclick> delete> chooseremove> choose keep files > file > add folder > selected music folder..
she assured me there should be no duplicates.. and it's going to take a while for my music to import, but i will update when it is done..