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I am unable to connect to Face Time with WiFi connection?

Time:October 11
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I am unable to connect to friends with Face Time.  There business premises has WiFi they connected to each other to show how it worked.  When I tried to connect 
One after the other neither would connect to my iPhone 4.  I tried again from my home with my WiFi connected but still no connection possible.  Spoke to my network operator they explained it is nothing to do with network contact Apple.
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This problem is getting me down - Blue Jay headphones work perfectly with every other device and computer we own but cannot be found by our MB Pro (late 2011).  This same MB is very difficult to pair with 2 other Bluetooth devices - taking several attempts each time and providing poor sound quality.