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I need to reset Firefox, but the Help icon (first step) does not appear in the Menu.

Time:October 11
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I am attempting to reset Firefox (for Linux/Ubuntu 12.04 LTS), which has gone a bit wonky... but following the procedure, the first thing is to select "Help" (icon "Question Mark) and proceed from there. Unfortunately, there is no help icon displayed in the choices as it is shown on the Firefox website.
It's rather like trying to find a corner in a round room.
As an aside, amongst the problems I am experiencing, is the appearance of green, grey, and black rectangular boxes in the browser window. Visually, it is like the text that usually appears there is being "masked" or something.
(Perhaps) A propos of nothing.. this seems to have happened on the heels of a regular Ubuntu Update.
Thanks for any advice/guidance.
Jaguar
PS - I wanted to u/l a screen shot, but was unable to do.
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hello Jaguar07, you can also access that page directly by entering '''about:support''' into the address bar of your firefox browser.